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Message boards : Problems and Help : Bios update = no video out

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Dirk SellstedProject donor
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Joined: 15 Feb 17
Posts: 149
ID: 492091
Credit: 136,919,308
RAC: 380
Found 1 prime in the 2018 Tour de Primes321 LLR Gold: Earned 500,000 credits (860,905)Cullen LLR Gold: Earned 500,000 credits (506,431)ESP LLR Gold: Earned 500,000 credits (818,638)Generalized Cullen/Woodall LLR Gold: Earned 500,000 credits (513,349)PPS LLR Ruby: Earned 2,000,000 credits (2,605,836)PSP LLR Gold: Earned 500,000 credits (555,892)SoB LLR Ruby: Earned 2,000,000 credits (2,296,322)SR5 LLR Ruby: Earned 2,000,000 credits (3,858,489)SGS LLR Amethyst: Earned 1,000,000 credits (1,410,704)TRP LLR Gold: Earned 500,000 credits (765,119)Woodall LLR Gold: Earned 500,000 credits (532,512)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,321,574)PPS Sieve Sapphire: Earned 20,000,000 credits (21,786,773)TRP Sieve (suspended) Gold: Earned 500,000 credits (528,024)AP 26/27 Jade: Earned 10,000,000 credits (10,220,704)GFN Sapphire: Earned 20,000,000 credits (49,709,755)PSA Sapphire: Earned 20,000,000 credits (34,628,282)
Message 125109 - Posted: 20 Jan 2019 | 22:19:00 UTC

Updated my bios (Asus X370 - pro) to version 4207.

Direct download from USB stick (no internet). Finished download auto restart and nothing... for over 20 minutes. Pulled GPU and put in a different GPU (1800x no on board graphics), no video out. Called Asus tech support...

"pull out everything except boot drive, 1 stick of ram, gpu." So i disconnect fan headers, keyboard, sata to HDD's. No video out.

Google- Try disconnecting power and pulling cmos battery.
No video out...

Called Asus tech support - Yeah warrenty is good for 3 years so mail it to us and we'll fix or replace, you'll get an e-mail soon.

So before I mail off my MB anything else anyone might have an idea to try?

PS. Noctua thermal paste held up amazingly since April 2017. Other then dusting and new thermal paste. Anything else I should do since I've already pulled my MB out?

KeithProject donor
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Joined: 8 Dec 13
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ID: 284516
Credit: 290,540,490
RAC: 90,653
Discovered 1 mega primeFound 2 primes in the 2018 Tour de PrimesFound 3 primes in the 2019 Tour de Primes321 LLR Ruby: Earned 2,000,000 credits (2,438,872)Cullen LLR Turquoise: Earned 5,000,000 credits (5,009,911)ESP LLR Ruby: Earned 2,000,000 credits (3,054,781)Generalized Cullen/Woodall LLR Ruby: Earned 2,000,000 credits (4,992,280)PPS LLR Ruby: Earned 2,000,000 credits (4,821,071)PSP LLR Ruby: Earned 2,000,000 credits (2,436,657)SoB LLR Turquoise: Earned 5,000,000 credits (6,751,021)SR5 LLR Turquoise: Earned 5,000,000 credits (5,014,727)SGS LLR Turquoise: Earned 5,000,000 credits (5,009,588)TRP LLR Turquoise: Earned 5,000,000 credits (5,759,074)Woodall LLR Turquoise: Earned 5,000,000 credits (5,053,050)321 Sieve Turquoise: Earned 5,000,000 credits (5,002,887)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,004,494)PPS Sieve Double Bronze: Earned 100,000,000 credits (100,111,958)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Amethyst: Earned 1,000,000 credits (1,002,980)TRP Sieve (suspended) Amethyst: Earned 1,000,000 credits (1,010,755)AP 26/27 Emerald: Earned 50,000,000 credits (57,539,976)GFN Emerald: Earned 50,000,000 credits (70,526,409)
Message 125111 - Posted: 21 Jan 2019 | 0:01:25 UTC

Try a different screen? Extraordinarily unlikely to have a monitor decide to let go after a BIOS update, but worth a minute to check.

It sounds like the BIOS update did not work as intended which will cause the motherboard to not be able to POST. Pretty much all you can do at that point is send it back under warranty.
____________
My Primes
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Dirk SellstedProject donor
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Joined: 15 Feb 17
Posts: 149
ID: 492091
Credit: 136,919,308
RAC: 380
Found 1 prime in the 2018 Tour de Primes321 LLR Gold: Earned 500,000 credits (860,905)Cullen LLR Gold: Earned 500,000 credits (506,431)ESP LLR Gold: Earned 500,000 credits (818,638)Generalized Cullen/Woodall LLR Gold: Earned 500,000 credits (513,349)PPS LLR Ruby: Earned 2,000,000 credits (2,605,836)PSP LLR Gold: Earned 500,000 credits (555,892)SoB LLR Ruby: Earned 2,000,000 credits (2,296,322)SR5 LLR Ruby: Earned 2,000,000 credits (3,858,489)SGS LLR Amethyst: Earned 1,000,000 credits (1,410,704)TRP LLR Gold: Earned 500,000 credits (765,119)Woodall LLR Gold: Earned 500,000 credits (532,512)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,321,574)PPS Sieve Sapphire: Earned 20,000,000 credits (21,786,773)TRP Sieve (suspended) Gold: Earned 500,000 credits (528,024)AP 26/27 Jade: Earned 10,000,000 credits (10,220,704)GFN Sapphire: Earned 20,000,000 credits (49,709,755)PSA Sapphire: Earned 20,000,000 credits (34,628,282)
Message 125113 - Posted: 21 Jan 2019 | 0:43:06 UTC

My gpu's only have hdmi and display port. My back up monitor only has vga or dvi-d. I plugged in my main monitor into another cpu and it confirms my gpu still works and my monitor.

Paul Underwood
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321 LLR Ruby: Earned 2,000,000 credits (3,455,288)PSA Bronze: Earned 10,000 credits (22,365)
Message 125115 - Posted: 21 Jan 2019 | 1:30:28 UTC - in response to Message 125113.

Rather than pulling out the battery, leave it in and locate and short the clear cmos jumpers for a minute.

Profile GrebulonerProject donor
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Found 2 primes in the 2018 Tour de PrimesFound 4 primes in the 2019 Tour de Primes321 LLR Jade: Earned 10,000,000 credits (10,053,890)Cullen LLR Turquoise: Earned 5,000,000 credits (8,047,502)ESP LLR Jade: Earned 10,000,000 credits (10,046,953)Generalized Cullen/Woodall LLR Jade: Earned 10,000,000 credits (11,458,304)PPS LLR Sapphire: Earned 20,000,000 credits (23,560,242)PSP LLR Jade: Earned 10,000,000 credits (10,025,532)SoB LLR Jade: Earned 10,000,000 credits (13,815,699)SR5 LLR Jade: Earned 10,000,000 credits (10,050,617)SGS LLR Jade: Earned 10,000,000 credits (10,004,392)TRP LLR Jade: Earned 10,000,000 credits (12,572,953)Woodall LLR Turquoise: Earned 5,000,000 credits (9,962,027)321 Sieve Jade: Earned 10,000,000 credits (16,209,142)Cullen/Woodall Sieve (suspended) Ruby: Earned 2,000,000 credits (4,178,073)Generalized Cullen/Woodall Sieve Emerald: Earned 50,000,000 credits (56,046,594)PPS Sieve Double Silver: Earned 200,000,000 credits (390,998,792)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Turquoise: Earned 5,000,000 credits (9,468,384)TRP Sieve (suspended) Jade: Earned 10,000,000 credits (10,076,645)AP 26/27 Double Silver: Earned 200,000,000 credits (295,643,410)GFN Double Bronze: Earned 100,000,000 credits (182,535,312)PSA Double Bronze: Earned 100,000,000 credits (102,878,562)
Message 125116 - Posted: 21 Jan 2019 | 1:31:32 UTC

Do you have a 4-pin motherboard speaker in your spare parts bin? I got a couple that came with cases and proved very handy. If you've got one, plug it in on the bottom right of the board where the FP headers are located (check the orientation, I think pin 1 is to the left, based on Asus' generic manual). Should anything beep, you can look it up in the manual's diagnostic section.

Have you done a manual reset of the CMOS settings? Unplug the power and use a screwdriver to short the CLRTC pins (bottom center) for a few seconds and see if that does anything.

If you did bork the BIOS update, you can still recover it: download a bios onto a usb flash drive formatted in Fat32 (that's important). Turn on the system, then plug in the drive to a usb port under the PS/2 ports. According to the manual this is supposed to work automatically even if the onboard BIOS has been corrupted. (If not, also try plugging in the drive before turning on the system). I'd leave out the system drive from all of your troubleshooting anyway, I'd rather see the "operating system not found" message after post than risk anything happening to the system drive.
____________
Eating more cheese on Thursdays.

Dirk SellstedProject donor
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Joined: 15 Feb 17
Posts: 149
ID: 492091
Credit: 136,919,308
RAC: 380
Found 1 prime in the 2018 Tour de Primes321 LLR Gold: Earned 500,000 credits (860,905)Cullen LLR Gold: Earned 500,000 credits (506,431)ESP LLR Gold: Earned 500,000 credits (818,638)Generalized Cullen/Woodall LLR Gold: Earned 500,000 credits (513,349)PPS LLR Ruby: Earned 2,000,000 credits (2,605,836)PSP LLR Gold: Earned 500,000 credits (555,892)SoB LLR Ruby: Earned 2,000,000 credits (2,296,322)SR5 LLR Ruby: Earned 2,000,000 credits (3,858,489)SGS LLR Amethyst: Earned 1,000,000 credits (1,410,704)TRP LLR Gold: Earned 500,000 credits (765,119)Woodall LLR Gold: Earned 500,000 credits (532,512)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,321,574)PPS Sieve Sapphire: Earned 20,000,000 credits (21,786,773)TRP Sieve (suspended) Gold: Earned 500,000 credits (528,024)AP 26/27 Jade: Earned 10,000,000 credits (10,220,704)GFN Sapphire: Earned 20,000,000 credits (49,709,755)PSA Sapphire: Earned 20,000,000 credits (34,628,282)
Message 125117 - Posted: 21 Jan 2019 | 2:11:18 UTC

Tried the jumper on cmos, don't have the speaker to hear for a diagnostic code unfortunately. Didn't think of the usb method, (the boot drive is an nvme) that was located under the GPU so wasn't "easy" access but wouldn't have been hard to do. I would've tried that but I've already pulled everything apart and have it packaged. I wish i didn't have the worlds most awkwardly large cpu cooler, I would be tempted to put it together again to try that. (noctua 15 with am4 adapter, 8 different screws in 3 different place.)

Dirk SellstedProject donor
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Joined: 15 Feb 17
Posts: 149
ID: 492091
Credit: 136,919,308
RAC: 380
Found 1 prime in the 2018 Tour de Primes321 LLR Gold: Earned 500,000 credits (860,905)Cullen LLR Gold: Earned 500,000 credits (506,431)ESP LLR Gold: Earned 500,000 credits (818,638)Generalized Cullen/Woodall LLR Gold: Earned 500,000 credits (513,349)PPS LLR Ruby: Earned 2,000,000 credits (2,605,836)PSP LLR Gold: Earned 500,000 credits (555,892)SoB LLR Ruby: Earned 2,000,000 credits (2,296,322)SR5 LLR Ruby: Earned 2,000,000 credits (3,858,489)SGS LLR Amethyst: Earned 1,000,000 credits (1,410,704)TRP LLR Gold: Earned 500,000 credits (765,119)Woodall LLR Gold: Earned 500,000 credits (532,512)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,321,574)PPS Sieve Sapphire: Earned 20,000,000 credits (21,786,773)TRP Sieve (suspended) Gold: Earned 500,000 credits (528,024)AP 26/27 Jade: Earned 10,000,000 credits (10,220,704)GFN Sapphire: Earned 20,000,000 credits (49,709,755)PSA Sapphire: Earned 20,000,000 credits (34,628,282)
Message 125408 - Posted: 25 Jan 2019 | 21:02:21 UTC
Last modified: 25 Jan 2019 | 21:02:50 UTC

I give up on tech. I'm buying a apple watch and calling it a day! (okay not buying a apple watch)... So I pulled my 1080ti and put it in my amd A10-7800 while i'm waiting for my motherboard to return (will it bottle neck? Heck yes it did!!!). So I ran cinebenchs gpu test, userbenchmark computer test, pretty much everything worked except primegrid. (not invalid results but the 3 second errors.) tried to reset everything, nothing seemed to work so I plugged the blow dryer back in (290x reference card) and its crunching just fine. So I have a 1080ti sitting on my desk until my motherboard returns. My A-10 came from a prebuilt so it only has 1 pcie slot so no chance of using a riser on a second slot. Would be scared to use a splitter.

Profile Michael GoetzProject donor
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The "Shut up already!" badge:  This loud mouth has mansplained on the forums over 10 thousand times!  Sheesh!!!Discovered the World's First GFN-19 prime!!!Discovered 1 mega primeFound 1 prime in the 2018 Tour de PrimesFound 1 prime in the 2019 Tour de Primes321 LLR Ruby: Earned 2,000,000 credits (2,063,182)Cullen LLR Ruby: Earned 2,000,000 credits (2,005,249)ESP LLR Ruby: Earned 2,000,000 credits (2,001,789)Generalized Cullen/Woodall LLR Ruby: Earned 2,000,000 credits (2,145,754)PPS LLR Ruby: Earned 2,000,000 credits (2,770,356)PSP LLR Ruby: Earned 2,000,000 credits (2,632,269)SoB LLR Sapphire: Earned 20,000,000 credits (34,158,496)SR5 LLR Turquoise: Earned 5,000,000 credits (8,182,777)SGS LLR Ruby: Earned 2,000,000 credits (2,011,264)TRP LLR Ruby: Earned 2,000,000 credits (2,737,347)Woodall LLR Ruby: Earned 2,000,000 credits (2,195,123)321 Sieve Turquoise: Earned 5,000,000 credits (5,044,282)Cullen/Woodall Sieve (suspended) Ruby: Earned 2,000,000 credits (4,170,256)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,059,304)PPS Sieve Sapphire: Earned 20,000,000 credits (20,110,788)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Amethyst: Earned 1,000,000 credits (1,035,522)TRP Sieve (suspended) Ruby: Earned 2,000,000 credits (2,051,121)AP 26/27 Turquoise: Earned 5,000,000 credits (7,090,096)GFN Emerald: Earned 50,000,000 credits (64,593,307)PSA Jade: Earned 10,000,000 credits (10,135,447)
Message 125410 - Posted: 25 Jan 2019 | 21:23:57 UTC - in response to Message 125408.

I give up on tech. I'm buying a apple watch and calling it a day! (okay not buying a apple watch)... So I pulled my 1080ti and put it in my amd A10-7800 while i'm waiting for my motherboard to return (will it bottle neck? Heck yes it did!!!). So I ran cinebenchs gpu test, userbenchmark computer test, pretty much everything worked except primegrid. (not invalid results but the 3 second errors.) tried to reset everything, nothing seemed to work so I plugged the blow dryer back in (290x reference card) and its crunching just fine. So I have a 1080ti sitting on my desk until my motherboard returns. My A-10 came from a prebuilt so it only has 1 pcie slot so no chance of using a riser on a second slot. Would be scared to use a splitter.


Let me guess... Windows 10? If so, the answer would be to download and install the nvidia drivers directly from Nvidia's website.


____________
Please do not PM me with support questions. Ask on the forums instead. Thank you!

My lucky number is 75898524288+1

Dirk SellstedProject donor
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Joined: 15 Feb 17
Posts: 149
ID: 492091
Credit: 136,919,308
RAC: 380
Found 1 prime in the 2018 Tour de Primes321 LLR Gold: Earned 500,000 credits (860,905)Cullen LLR Gold: Earned 500,000 credits (506,431)ESP LLR Gold: Earned 500,000 credits (818,638)Generalized Cullen/Woodall LLR Gold: Earned 500,000 credits (513,349)PPS LLR Ruby: Earned 2,000,000 credits (2,605,836)PSP LLR Gold: Earned 500,000 credits (555,892)SoB LLR Ruby: Earned 2,000,000 credits (2,296,322)SR5 LLR Ruby: Earned 2,000,000 credits (3,858,489)SGS LLR Amethyst: Earned 1,000,000 credits (1,410,704)TRP LLR Gold: Earned 500,000 credits (765,119)Woodall LLR Gold: Earned 500,000 credits (532,512)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,321,574)PPS Sieve Sapphire: Earned 20,000,000 credits (21,786,773)TRP Sieve (suspended) Gold: Earned 500,000 credits (528,024)AP 26/27 Jade: Earned 10,000,000 credits (10,220,704)GFN Sapphire: Earned 20,000,000 credits (49,709,755)PSA Sapphire: Earned 20,000,000 credits (34,628,282)
Message 125422 - Posted: 25 Jan 2019 | 23:34:39 UTC - in response to Message 125410.

That was done, went from driver 388.13 to driver 417.71... it had been a while. that being said it probably was a driver issue.

Profile mikey
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321 LLR Gold: Earned 500,000 credits (511,386)Cullen LLR Gold: Earned 500,000 credits (510,818)ESP LLR Gold: Earned 500,000 credits (580,104)Generalized Cullen/Woodall LLR Gold: Earned 500,000 credits (564,210)PPS LLR Turquoise: Earned 5,000,000 credits (5,086,073)PSP LLR Gold: Earned 500,000 credits (686,232)SoB LLR Gold: Earned 500,000 credits (785,805)SR5 LLR Gold: Earned 500,000 credits (684,062)SGS LLR Turquoise: Earned 5,000,000 credits (5,095,282)TRP LLR Gold: Earned 500,000 credits (512,571)Woodall LLR Gold: Earned 500,000 credits (673,276)321 Sieve Ruby: Earned 2,000,000 credits (2,006,315)Cullen/Woodall Sieve (suspended) Gold: Earned 500,000 credits (944,431)Generalized Cullen/Woodall Sieve Sapphire: Earned 20,000,000 credits (20,813,253)PPS Sieve Double Silver: Earned 200,000,000 credits (335,808,988)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Ruby: Earned 2,000,000 credits (2,446,797)AP 26/27 Sapphire: Earned 20,000,000 credits (33,075,783)GFN Sapphire: Earned 20,000,000 credits (24,806,170)PSA Sapphire: Earned 20,000,000 credits (20,457,430)
Message 125428 - Posted: 26 Jan 2019 | 1:00:29 UTC - in response to Message 125422.

That was done, went from driver 388.13 to driver 417.71... it had been a while. that being said it probably was a driver issue.


I tried that with a 1080Ti and every wu failed, another project NOT PG, so rolled them back to the 384.13 ones and it worked just fine again.

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Message boards : Problems and Help : Bios update = no video out

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